Cutters Satisfaction Guarantee
90-Day Satisfaction Guarantee
At United Sports Brands, we stand behind our products and quality controls. If for any reason you are not satisfied with a Cutters® product you purchased from us in the United States, you may request a refund or replacement product within 90 days of the delivery of your item.
Please note we are unable to control the quality of our products sold by unauthorized sellers. Unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.
How to Submit a Claim
To submit a guarantee request, please contact United Sports Brands at cs@unitedspb.com. To help us process your request quickly, include the following:
- Your full name and mailing address
- Where and when you purchased your product, along with proof of purchase (such as an order confirmation or receipt)
- The product name, size, and color
- A brief description of why you're not satisfied
- Photos of the product
Your request must be submitted within 90 days of the delivery of your item. If you have any questions, please contact our customer service team at 800-233-6956. We may also ask you to mail your product to United Sports Brands or provide other information to assist in processing your request.
Replacements are subject to available inventory and customer service discretion.
Guarantee Guidelines
United Sports Brands reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where the purchaser has abused the guarantee. We may amend or terminate the Guarantee at any time without notice.
If you have any questions regarding whether a seller is authorized, please contact us at cs@unitedspb.com or 800-233-6956.
Effective: October 1st, 2026